Fulhaus Inc.

Frequently Asked Questions

Haus-in-a-box

What am I buying?

Our Haus-in-a-Box is a tailored interior design package for your rental property that includes everything you need to optimize your listing: complete furnishings, decor, installation and professional photos.

What is the quality of furniture that Fülhaus sources?

We procure items that are made to the highest standards with quality materials that meet industry expectations. We are committed to providing our clients with sturdy products and designs that withstand the test of time or extra wear and tear without sacrificing style.

Who is responsible for supplier warranties?

Fülhaus transfers all supplier warranties when available to our clients.

Do you provide OS&E and Consumables?

We do not handle any consumables at this time. If Fülhaus is installing the OS&E and FF&E, this is accounted for during the installation phase.

What are the custom design steps and timeline?

Custom design can take up to 10 days from start to finish and is highly dependent on the client’s availability and response rate. The first step is having a meeting with our design team to establish your brand standards and design needs. The first mood board and sourced items will be submitted 3 days after the first Brand meeting. A detailed plan of suggested wallpaper and paint colours is provided, where applicable. Included in this package are 2 revisions with the design team, and any additional revisions thereafter cost $250 USD.

Process

What does Fulhaus need to get started?

Detailed floor plans and photos. But you’ll want to fill out a Fül-Survey if your floor plans do not include elevations, window measurements, the units have odd bulkheads, etc. If you’re not sure you have what it takes to measure your space, we offer Site-Surveys or Matterport™ surveys for an additional fee.

How long will it take to get my Haus-in-a-box?

It typically takes 21 days from the time we receive your deposit. That includes everything from shipping and installation to staging and photography.

What if the promised timeline is not met?

We work within the timeline provided, and are proud to say we have never been late! However, delays do sometimes occur and have generally been the result of changes in construction timelines (we get it, things happen!). We’re adaptable and treat each project on a case by case basis. We like to communicate what’s going on, so don’t hesitate to reach out to your Fülhaus Representative.

Who is on the onsite team?

Every team is dependent on the size of the project, but there is always a Fülhaus Operations Manager and Stylist on site.

Does Fülhaus clean up after installation?

We leave your space in swept-clean condition after installation for a photo-ready space. We leave the pre-delivery deep clean to our clients.

What are the photography steps and timeline?

You’ll get your photos electronically approximately 7-10 days after the shoot. Fülhaus takes care of initial edits based on data-driven research.
What you get:
Bedrooms: wide, vignette, detail
Living room: wide, vignette, detail
Dining room: wide, vignette
Kitchen: wide
Bathroom: wide
Patio, extra rooms, if applicable

Does Fülhaus launder linens for staging?

If the client is providing their own linens for the photoshoot, it is up to the client to launder the linens prior to the shoot.

What if I need help?

Your Fülhaus representative will be available throughout the install process for any updates and/or questions you may have.

Do you build contingency into the timeline for broken/damaged items, delivery issues, Acts of God, etc.?

Yes. Except Acts of God. They have been difficult to predict!

Can I re-order or replenish damaged/broken/worn items after the install?

We’re always here to help with damages and replacements. Reach out to us so we can understand your unique situation.

Pricing

What if I need to add or remove items to my order?

Items can be ordered at any time during the process; however timelines cannot be guaranteed. Any changes after the quote has been signed are subject to client approval and additional costs (e.g., additional paint, wallpaper and/or furniture pieces).

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