Warranty & Returns.
Every order placed through Ludwig is fulfilled by an authorized vendor partner. Fulhaus honors and administers every vendor's published warranty and return policy on your behalf — you only ever speak to us. Email help@fulhaus.com.
How it works
When you check out, the applicable vendor's warranty and return window is displayed on the product page. Place the order; the vendor ships direct. If anything is wrong — damage, defect, change of mind within the vendor's window — message Ludwig or email help@fulhaus.com. We open the claim, coordinate the return or replacement, and follow it through to resolution.
Shipping & delivery
Carrier, timeline, and white-glove options are set by the vendor and shown at checkout. Risk of loss transfers in accordance with the vendor's terms. Made-to-order and upholstered pieces typically ship later than in-stock accessories.
Damaged in transit
Photograph the packaging and item before unwrapping further. Send the photos to help@fulhaus.com within 48 hours of delivery. We'll handle the rest.
Never arrived
Tell us within 7 days of the last tracking update. We open a lost-in-transit claim with the carrier and the vendor and arrange a replacement or refund.
Defects
Covered under the vendor's manufacturer warranty for the period stated at checkout. Fulhaus files the claim with the vendor on your behalf.
Missing parts or wrong item
Send your order number and a photo. We arrange the replacement part or a corrected shipment with the vendor at no cost to you.
Cancellations
We can request a cancellation with the vendor before the item ships. Custom and made-to-order items may not be cancellable once production has started.
Change of mind
Where the vendor accepts non-defect returns, the window plus any restocking or return-freight fee displayed at checkout applies. Items custom-made or marked final-sale are not returnable.
Refunds
Refunds go back to the original payment method once the vendor confirms receipt and inspection of the returned item. Service fees on completed design work are non-refundable.
Assembly & care
Assembly requirements are listed on each product page; white-glove delivery, where offered, includes room-of-choice placement and assembly. Anything that moves water, gas, or electricity belongs with a licensed trade. Follow the manufacturer's care instructions — the wrong cleaner can void a fabric or finish warranty.
Our promise
One inbox. One point of contact. We do not hide behind 'contact the vendor.'
Contact
help@fulhaus.com or text Ludwig from your account.